At American Rug Craftsmen, we take great pride in the quality of our products. We pay close attention to design, materials, safety, and construction, and we aim for complete customer satisfaction in every purchase.
If you are dissatisfied with your purchase for any reason, we gladly accept returns within 30 days for a full refund of the merchandise value.
Return shipping is absolutely FREE. To return an item, log in to your account and click on Order History. You can select each item you wish to return and provide us with the reason for the return. You will then be provided with a pre-paid UPS domestic label to return the purchase to us.
We ask that you send the items back to us in the original packaging, and please note that the merchandise must be in the exact same condition as when you received it. Once your return is received and inspected by our warehouse, your refund will be processed and a credit will be automatically applied to the credit card originally used as payment.
Limited One-Year Manufacturing Warranty
In addition to our 30-day return policy, we offer a limited one-year manufacturing warranty on all products. This policy simply states that rugs sold will be free of any defect in craftsmanship. Under this warranty, American Rug Craftsmen is responsible only for the replacement of the rug and it’s retail value, and this applies for a period of up to one year from the date of receipt. If, at this time, a replacement is warranted and the identical rug is not available, we will provide to you a rug of equal value.
This warranty is subject to the following limitations and does not include:
- Pile crushing, shading, soiling.
- Rugs that have been subject to conditions beyond ordinary wear. This includes tears, cuts, burns, pet stains, pile crushing, shading, and soiling.
- Damage to a rug after use in an area for which it was not intended, such as use in places where excessive pivoting occurs (including stairs, ramps, and under roller castor chairs.)
- Improper or inadequate cleaning, care, or maintenance.
- Damage from persistent moisture.
This warranty is non-transferable and only applies to the original purchaser of the rug. Customers must have proof of purchase in the form of a receipt, invoice, or statement from American Rug Craftsmen that clearly shows the date of purchase and the price paid. This proof of purchase can be found when you log in to your account and click on Order History.