Our goal is to provide you with a positive online experience so we are able to get products to you as efficiently as possible. Our Purchase Policy is designed to provide you with the information you need to ensure a streamlined process and the highest in customer satisfaction.
Who you are buying from
American Rug Craftsmen is a company that believes in investing in American made products and local communities. We make on-trend and high quality products and distribute them to our customers with an eye for innovation that combines with exceptional standards.
Pricing and Availability
All prices on americanrugcraftsmen.com are listed in U.S. dollars. Pricing, promotions, styles and availability may vary.
Currency and Taxes
All orders are accepted in US currency and will be refunded in US currency.
Taxes are calculated for each shipping address total based on the state, county, and city to which the item(s) is shipped.
We accept a variety of credit and debit cards, including Visa, MasterCard, American Express, and Discover. These options are clearly displayed on the checkout pages.
Order Confirmation and Processing
You will receive an order confirmation number once checkout is complete and you will then receive two email confirmations from us. One will confirm reception of your order. The other will notify you when your order has shipped. Please reference the order confirmation number when contacting customer support. We understand that it is important that your item(s) arrive as soon as possible, so we make every effort to process your order quickly.
Shipping and Delivery
We offer FREE UPS Ground shipping to the Continental United States.
Tracking Your Order
Tracking numbers are assigned to packages when they are shipped from our warehouse and will appear on our website under My Account (link) along with your order information. There are several ways to track the status of your order:
- Check your email. An email confirmation will be sent once your order ships.
- Visit the website. Sign into My Account to view order history, tracking information, and information about past orders at americanrugcraftsman.com.
- Contact us. If you still have questions about your order, we’re here to help you.
Refunds and Exchanges
If you are not satisfied with your purchase, we offer FREE RETURNS within 30 calendar days of purchase. This applies only to items that are unused, undamaged, and in original packaging. Additional terms and conditions apply. Please see our full Return Policy (link) for further details and instructions.
Protecting your personal information is a priority at American Rug Craftsmen. Because we want you to be able to order from us with total confidence, we use the industry’s best practices, technologies, and processes to ensure that your personal information is as secure as possible.
If you have any issues, please don’t hesitate to Contact Us. At American Rug Craftsman, customers are our top priority and we want to make sure that you are completely satisfied.