Customer Support

At American Rug Craftsmen, we are committed to providing a world class customer experience. We value your business and your opinions, aiming for excellence and consistency in all that we offer to you.

Whether you have questions about our products, would like help with an order, or just want to let us know how we did, we’d love to hear from you and we’re always happy to help.

For quick answers and info, check our FAQ page.

For additional questions and concerns, here’s how you can reach us:

Email 24/7 at customer_care@mohawkind.com. Help us by providing a detailed description of the issue so that we are best able to help you as quickly as possible.

You’ll also have access around the clock to your account by simply logging into americanrugcraftsmen.com.

At American Rug Craftsmen, we guarantee your absolute satisfaction. If you’re not happy with something, returns are easy (and FREE) within 30 days of delivery. To learn more about our return policy and how to set up a return, you can click here.

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free delivery & free returns*

*Continental US Only